Bright Star Transportation – Privacy Policy

Effective Date: 08-12-2025

Bright Star Transportation (“we,” “our,” or “us”) is committed to protecting your privacy and the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have regarding your data. By using our website, booking platform, or transportation services, you agree to the practices described in this policy.

1. Data Controller

Bright Star Transportation LLC is the data controller responsible for your personal information. If you have questions about this policy or your data, you can contact us using the details below.

Contact Information

Legal Entity: Bright Star Transportation LLC
Phone: 01313 663 3340
Email: brightstartransportationllc@gmail.com
Office Address:
4841 Monroe Street
Toledo, OH 43623
United States

2. Information We Collect

We may collect and process the following types of personal information:

a) Information You Provide Directly

Name, email address, phone number, and home address
Student or passenger details (name, pickup/drop-off location, grade level if applicable)
Emergency contact information
Payment information (if required for specific services)
Special transportation or accessibility needs
Any information provided through forms, emails, or phone communication

b) Information Collected Automatically

IP address, browser type, and device information
Website usage data, including pages visited and timestamps
Cookies or tracking technologies used to improve user experience

c) Information from Other Sources

Data from schools, districts, or partner organizations involved in student transportation
Feedback or reports submitted by parents, guardians, or school staff
Safety or compliance information when required by law

3. How We Use Your Information

Your information may be used for the following purposes:

Service Delivery

To manage and fulfill school transportation services
To verify student or passenger identity
To coordinate pickup and drop-off routes
To ensure student safety and compliance with regulations
To communicate schedule updates, delays, or service changes

Safety & Compliance

To meet legal and school district requirements
To support child safety and safeguarding protocols
To respond to emergencies or incidents

Communication

To contact parents, guardians, or schools regarding transportation
To send service updates, alerts, or important notifications
To respond to inquiries and provide customer support

Website & Operations

To maintain, protect, and improve our website
To analyze user behavior and service performance
To ensure secure access to digital platforms

We do not sell or rent your personal information to third parties.

4. Who We Share Your Information With

We may share data with:

School districts and authorized school personnel
Drivers, staff, or subcontractors involved in daily operations
Payment processors (if payments are made through our system)
Technology and software providers who support our operations
Legal authorities if required for safety or compliance

We may also share information:

With your consent
To protect the safety of students, staff, or the public
If required by law, court order, or regulatory obligations

5. Data Retention

We retain personal information only for as long as needed to provide transportation services or meet legal obligations.

Student transportation records: up to 2 years after service ends
Payment records: as required by financial regulations
Safety or incident reports: retained longer if legally required

6. Data Security

We take reasonable technical and organizational measures to secure your data:

Encrypted data storage where applicable
Restricted access for authorized personnel only
Regular system monitoring and updating
Compliance with applicable state and federal data protection rules

7. Your Rights

Depending on your location, you may have the right to:

Request a copy of the personal information we hold
Correct or update inaccurate information
Request deletion of your information where legally permissible
Limit or object to certain uses of your information
Withdraw consent for optional data uses
Ask questions or file concerns about privacy practices

To exercise any of these rights, contact us at:
📧 brightstartransportationllc@gmail.com
📞 01313 663 3340

8. Children’s Privacy

As a student transportation provider, we handle children’s information carefully and responsibly.
We collect only the data necessary to provide safe transportation services.
Parents or legal guardians may request access or corrections to their child’s information at any time.

9. Updates to This Policy

We may update this Privacy Policy when necessary. Any changes will be posted on our website with an updated effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:

Bright Star Transportation LLC
📍 4841 Monroe Street, Toledo, OH 43623
📞 1 (313) 663 3340
📧 brightstartransportationllc@gmail.com